AFTER-SALES SERVICE

At SOGETHERM, after-sales service is more than just support: it’s a continuous commitment.
We provide comprehensive care for your equipment, from installation to regular maintenance, including repairs and technical follow-up.

Our dedicated team ensures rapid intervention, accurate diagnostics, and tailored solutions to guarantee the performance, safety, and durability of your installations.
Whether you are a developer, installer, or design office, you can rely on a responsive, committed technical partner who is with you at every step.

THE FUTURE OF TECHNICAL SUPPORT & CUSTOMER SERVICE

After-sales service is evolving into a comprehensive experience where responsiveness, expertise, and innovation are at the heart of expectations.
At SOGETHERM, we see post-installation support as a lever for performance and customer loyalty.
Our solutions are designed to offer security, continuity of service, and sustainable efficiency throughout the lifecycle of your equipment.

Equipment Maintenance

Specialized maintenance services ensuring optimal performance and long-term reliability of your systems.

Technical Diagnostics

Advanced diagnostics to detect anomalies, improve efficiency, and extend the lifespan of your equipment.

  • Precise and Rapid Diagnostics
  • Equipment repair, even complex ones
  • Preventive maintenance through contracts tailored to your needs
  • Technical training for your teams through SOGETHERM Academy

ADVANTAGES OF QUALITY AFTER-SALES SERVICE

A high-performance after-sales service adds true value: it ensures operational continuity, optimizes equipment lifespan, reduces long-term maintenance costs, and strengthens customer satisfaction.

01

Complete and Personalized Service

From commissioning to preventive maintenance, we offer a customized support service tailored to each type of installation.

02

Advanced Technology and Expertise

Our interventions rely on modern diagnostic tools and a team of engineers and technicians trained to the highest standards.

03

Transparency and Rigorous Follow-Up

Thanks to our extensive logistics and technical network, we provide rapid interventions across Morocco.

04

Nationwide Responsiveness

Thanks to our extensive logistics and technical network, we provide rapid interventions across Morocco.

FAQ

FREQUENTLY ASKED QUESTIONS

We handle all the equipment we sell :air conditioning, ventilation, central heating, solar thermal, pumping, fire systems, water treatment, pools, plumbing, and sanitary.

Yes, we offer personalized maintenance contracts tailored to your needs, the size of your installations, and their usage frequency.

Absolutely. Our technicians and engineers are highly qualified and regularly trained through the SOGETHERM Academy to ensure they work in compliance with standards and the latest technologies.

Our teams intervene as quickly as possible, depending on your region.
With our national presence and optimized logistics, we ensure maximum responsiveness.

Yes. We assist our clients from installation and ensure full commissioning, with the necessary technical adjustments for optimal performance.